Withdrawal
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you, or a third party named by you who is not the carrier, took possession of the last goods.
To exercise your right of withdrawal, you must inform us:
Tatzenladen | Inh. Nicole Kipp-Meilwes | Bärenshöfter Str. 16 | 24980 Schafflund
Tel: 04639/7834620 | E-Mail: info@tatzenladen.de
by means of a clear statement (e.g., a letter sent by post or an email) of your decision to withdraw from this contract.
You may use our withdrawal form (download the form as a PDF) but it is not obligatory.
You can also fill in and submit the model withdrawal form or any other clear statement electronically on our website at http://www.tatzenladenshop.de/ using our Online-Withrawal Form. If you use this option, we will send you an acknowledgement of receipt of such a withdrawal without delay (e.g., by email).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusion or Premature Expiration of the Right of Withdrawal
The right of withdrawal does not apply to contracts for:
- The supply of goods made to the consumer’s specifications or clearly personalized.
- The supply of goods which are liable to deteriorate or expire rapidly.
The right of withdrawal expires prematurely for contracts for:
- The supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they were unsealed after delivery.
The right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time the contract is concluded and whose sole place of residence and delivery address are outside the European Union at the time the contract is concluded.
General Notes (Allgemeine Hinweise)
1.1 Please prevent damage to and contamination of the goods. Please return the goods, if possible, in their original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer possess the original packaging, please ensure sufficient protection against transport damage by using suitable packaging.
1.2 Please do not return goods that can normally be returned by post freight collect (unfrei).
1.3 Please note that sections 1.1 and 1.2 above are not a prerequisite for the valid exercise of your right of withdrawal