EU Delivery Information
All orders will ship from our warehouse in Germany.
How long do parcels take to arrive?
We may ship your order upon receipt of payment at the same day, if the items are in stock and the order is placed prior to 10:00h in the morning. We cannot guarantee your order will ship the same day, regardless of the shipping method you select, but we will make every effort to send out your order as quickly as possible.
All orders ship Deutsche Post (German Postal Service) or DHL and can expect to reach their EU-destination in 4-7 business days. Business days are Monday - Friday excluding weekends and bank holidays. You will receive an email when your order is dispatched.
We are sorry but cannot guarantee delivery at a specific time of day.
Please note that we are unable to split orders. So if any items are unavailable we will hold your order until we can deliver all of the items in one order. If you require an item that is in stock quickly, please place a separate order for this particular item.
Taxes and import duties
All prices are quoted in EURO and include German Value Added Tax (7%/19%). Any import duties or taxes and customs or clearance charges that are payable in the recipient's country are solely the responsibility of the recipient. Should you wish to cancel/return your order, it will not be refunded by us.
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. Customs may open and inspect packages. We will not be liable for any breach by you of any such laws.
However, if there is any problem with your order, please let us know and we will do what we can to make it right.